Refund Policy

We want you to feel confident purchasing the Family Emergency Readiness Guide. If you decide the guide isn't right for you, you may request a refund within 30 days of purchase by contacting hello@familycarecompass.care.

Please include the email address used for your purchase and your order information so we can locate the transaction.

How refunds are handled

Because this is a digital product, refund requests are reviewed in accordance with this policy and applicable payment-provider requirements. Refunds, when approved, are processed through Lemon Squeezy, our payment provider. Processing time may vary depending on your payment method and financial institution.

Access or download issues

If you experience a problem accessing or downloading your purchase, please contact us first at hello@familycarecompass.care so we can help resolve the issue.

Chargebacks

If you do not recognize a transaction or believe there is a problem with your purchase, please contact us at hello@familycarecompass.care before initiating a chargeback whenever possible. Lemon Squeezy handles chargebacks associated with purchases processed through its platform in accordance with its own policies.

Questions before you buy

If you're unsure whether the guide is right for your situation, review the FAQ or the What's Inside section, or reach out beforehand — we're glad to help you decide.